We are ByeBuy Global Operations GmbH (“Grover” or the “Company”), a company registered in Germany with the company registration number HRB 166467. We operate the website www.getgrover.com (the ‘Website’). Grover complies with data protection legislation such as the Data Protection Act 1998. This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data. The aim of this policy is to tell you how Grover will use any personal data you provide through the Website. Please read it carefully before you use the Website or order Grover products from us.
2. What Information Grover collects about you
If you register on the Website and order services or products, or request further information from Grover, Grover can collect the following personal data from you: your name, your email address, your billing address, your delivery address, your phone number(s), your order details, your payment details, your comments on and reviews of our products and services, and information related to your query. In addition, Grover can automatically collect information about the website that you came from or are going to. Grover also collects information on the parts of the Website you visit, IP addresses, the type of browser you use and the times you access the Website. However, this information is aggregated and is not used to identify you.
3. How will information about you be used and shared?
The information collected by Grover allows us to: put together your order of products and deliver them to your preferred location verify your identity and details of your payment method or credit card account communicate with you provide you with information relating to our new products and services (please see section 5 below for further details) administer the Website and provide customer services investigate any complaints about the Website personalise your experience of the Website meet legal, regulatory and compliance requirements Grover can employ the services of third parties to help us in certain areas, such as collection, delivery, and return of goods at/from our warehouse, insurance, delivery and hosting of the Website, maintenance, identity and credit score checking. In some cases, these third parties can receive your information. However, Grover will, at all times, control and be responsible for the use of your information. To help constantly improve and tailor the service Grover provides to you, we can use aggregated information so that we can administer and improve the Website, analyse trends, gather broad demographic information and detect suspicious or fraudulent transactions. Grover can pass this information to third parties. If you provide a credit card, Grover can use third parties to check the validity of the sort code, account number and card number you submit in order to prevent fraud.
4. Transfer of your Information outside the EEA
Grover can transfer part of your information to countries outside of the EEA to help us deliver and support our service. Some of these countries might not have equivalent data protection legislation protection the use of your personal information. Whenever we send your data to countries outside of the EEA, it will ensure that this information is adequately protected.
5. Marketing communications
6. Cookies and related tracking technologies
browser which allows the server to uniquely identify the browser on each page. Grover uses the following categories of cookies on the Website: Category 1: Strictly Necessary Cookies These cookies are essential in order to enable you to move around the Website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided. Category 2: Performance Cookies These cookies collect information on how people use the Website. For example, Grover uses Google Analytics cookies to help us understand how customers arrive at the Website, browse or use the Website and highlight areas where we can improve areas such as navigation, ordering experience and marketing campaigns. Category 3: Functionality Cookies These cookies remember choices you make (such as search parameters regarding products and services). These can then be used to provide you with an experience more appropriate to your selections and to make your visits to the Website more tailored. The information these cookies collect can be anonymised and they cannot track your browsing activity on other websites. Category 4: Targeting cookies or advertising cookies These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of advertising campaigns. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. Category 5: Social Media Cookies These cookies allow you to share what you have been doing on the Website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies of the relevant social media outlet for how their cookies work. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies (or disabling future cookies) you can not be able to access certain areas or features of the Website. To find out more about cookies please visit: www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy. 6.2 Use of Web Beacons Some pages of our Website and emails can contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages or read our emails. Web beacons collect only limited information which include a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We can also carry Web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.
Grover has implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the internet is an open system and Grover cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.
8. Sale of the Business
If our business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
9. Access to your Information
You are entitled to see information Grover holds about you. If you wish to do this, please contact us at [email protected] Grover can require you to provide verification of your identity and to pay an administration fee (which is currently £12) to provide a copy of the information you are entitled to under relevant data protection legislation.
10. Updating your Information
You can review, correct, update, delete or change your personal information at any time through your customer account on the Website. We can need to retain certain information in order to
provide the services and products that you request from us and for recordkeeping purposes, and there can also be residual information that will remain within our databases and other records which will not be removed. We are not responsible for changing or removing information from the databases of unaffiliated third parties with which we have already shared your personal information where you had consented to us doing so. If you opted to receive newsletters, commercial emails or other communications from third parties at the time you registered on the Website but you subsequently change your mind, you can opt-out of receiving such communications by clicking on an unsubscribe link in an email.
Our site contains links to other web sites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to link from this site. We encourage use to review the privacy policies of those other web sites so you can understand how they collect, use and share your information.
13. Terms and conditions of website use
14. Information about us:
www.getgrover.com is a site operated by ByeBuy Global Operations GmbH, a company registered in Germany under company number HRB 166467 and with our registered office at Dircksenstr. 47, 10178 Berlin (Germany).
15. Your use of this website:
16. Intellectual Property Rights:
The intellectual property rights on the website and in the material published on it are owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. This material is protected by copyright laws and treaties around the world. All such rights are reserved. Any redistribution or reproduction of part or all of the contents of the website in any form is prohibited other than as set out below. You can print or download to a local hard disk
17. Limitation of our liability:
We do not guarantee that our website will be secure or free from bugs or viruses. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that can infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it. You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software. You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co- operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
19. Linking to other websites:
This website can include links to other websites and resources provided by third parties. These links are provided for your convenience to provide further information. They do not signify that we endorse such websites. We have no responsibility for the content of the linked websites and we will not be liable for any loss or damage that can arise from your use of them. You can not create a link to this website from another website or document without our prior written consent.
20. Applicable Law:
21. How to contact us
If you have any questions about this policy or your personal information, please contact us by email on [email protected]