Grover Terms of Use and Privacy Policy

1. These Terms of Use and Privacy Policy are Binding on You: Welcome to getgrover.com (the “Website”). We are SAYBYEBUY USA, Inc., a company registered in Delaware with the company registration number 4914314. The terms “Grover”, “Company”, “us”, “our” or “we” refer to SAYBYEBUY USA, Inc.. The term “you” refers to the user or viewer of our Website. By continuing to browse and use this Website, you acknowledge your understanding of, and are agreeing to comply with and be bound by the following terms of use and privacy policy. This policy describes the types of information we may collect from you or that you may provide when you visit the Website and our practices for collecting, using, maintaining, protecting, and disclosing that information. We recommend that you print a copy of these Terms of Use and Privacy Policy for future reference. If you do not agree to these Terms of Use or Privacy Policy, you must not use our Website. If you order services from our Website, the terms and conditions for the supply of the services will apply.

2. Changes to these Terms of Use and Privacy Policy: We reserve the right, at our sole discretion to change, modify, add or remove any portion of these Terms of Use and Privacy Policy in any way. Such changes, modifications and additions to and removals from these Terms of Use and Privacy Policy are valid and enforceable once posted on the Website. Regularly reviewing this page ensures that you are always aware of the terms of use and what information we collect, how Grover uses it and under what circumstances, if any, we will share it with other parties.

3. Your Use of This Website: The content on our Website is for your general information and use only and may be used only in accordance with these Terms of Use. You acknowledge that such information and materials can contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. It is your responsibility to ensure that services or information available through this Website meet your specific requirements.

In addition, you may not use the Website:

  • In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
  • To impersonate or attempt to impersonate Grover, a Grover employee, another user or any other person or entity.
  • Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website or expose them to liability.

4. Children under the Age of 13: Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features, and do not provide us with any information about yourself, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at enjoy@getgrover.com.

5. Privacy Policy

5.a. What Information Grover collects about you

If you register on the Website and order services or products, or request further information from Grover, Grover may collect the following personal data from you: your name, your email address, your billing address, your delivery address, your phone number(s), your order details, your payment details, your comments on and reviews of our products and services, and information related to your searches. Grover also collects records and copies of your correspondence if you contact us and responses to any surveys that we might ask you to complete for research purposes. In addition, Grover may automatically collect information about the Website that you came from or are going to. Grover also collects information on the parts of the Website you visit, information about your computer and internet connection, including your IP address, operating system, and browser type and the times you access the Website.

5.b. How will information about you be used and shared?

The information collected by Grover allows us to: put together your order of products and deliver them to your preferred location; verify your identity and details of your payment method or credit card account; communicate with you to provide you with information relating to our new products and services (please see the section on marketing communications below for further details); administer and improve the Website and provide customer services; estimate our audience size and usage patterns; investigate any complaints about the Website; recognize you when you return to the Website and personalize your experience of the Website; and meet legal, regulatory and compliance requirements. Grover may also employ the services of third parties to help us in certain areas, such as collection, delivery, and return of goods at/from our warehouse, insurance, delivery and hosting of the Website, maintenance, identity and credit score checking. In some cases, these third parties may receive your information. However, Grover will, at all times, be responsible for the use of your information. To help constantly improve and tailor the service Grover provides to you, we may use aggregated information so that we can administer and improve the Website, analyze trends, gather broad demographic information and detect suspicious or fraudulent transactions. Grover may pass this information to third parties. If you provide a credit card, Grover may use third parties to check the validity of the card security code, account number and card number you submit in order to prevent fraud. We may also share your information to comply with any court order, law or legal process, to enforce these Terms of Use or our Terms and Conditions, or if we believe disclosure is necessary or appropriate to protect the rights, property or safety of Grover, our customers or others. We may also share your information with our

subsidiaries and affiliates or with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Grover’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Grover about our Website users is among the assets transferred.

5.c. Cookies and related tracking technologies

Use of cookies. Grover may use cookies to collect information about you and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page. Grover uses the following categories of cookies on the Website:

  • Category 1: Strictly Necessary Cookies. These cookies are essential in order to enable you to move around the Website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.
  • Category 2: Performance Cookies. These cookies collect information on how people use the Website. For example, Grover uses Google Analytics cookies to help us understand how customers arrive at the Website, browse or use the Website and highlight areas where we can improve areas such as navigation, ordering experience and marketing campaigns.
  • Category 3: Functionality Cookies. These cookies remember choices you make (such as search parameters regarding products and services). These can then be used to provide you with an experience more appropriate to your selections and to make your visits to the Website more tailored. The information these cookies collect can be anonymized and they cannot track your browsing activity on other websites.
  • Category 4: Targeting cookies or advertising cookies. These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of advertising campaigns. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with third parties such as advertisers.
  • Category 5: Social Media Cookies These cookies allow you to share what you have been doing on the Website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies of the relevant social media outlet for how their cookies work. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies (or disabling future cookies) you may not be able to access certain areas or features of the Website.Use of Web Beacons. Some pages of our Website and emails can contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages or read our emails. Web beacons collect only limited information which include a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We can also carry Web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

5.d. Marketing communications

Grover will use the information you provide us by registering as an online customer, or signing up to our mailing list, to send you offers and updates, information on other products and services provided by us and those provided by other carefully selected organizations that offer related services of relevance to our customers, such as suppliers of logistics, transportation, security, postage or couriering services. If you would like to opt out of these emails you can do this at any time by contacting us at enjoy@getgrover.com.

5.e. Transfer of Information and Security.
At times Grover may be required to transfer and/or store personal information in countries other than the country where the information was provided. In particular, personal information of EU users may be stored in servers outside of the EU. In these cases we maintain compliance with applicable privacy laws. Grover has implemented reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, the internet is an open system and Grover cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes.

5.f. Your California privacy rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to enjoy@getgrover.com

5.g. Updating your information

You can review, correct, update, delete or change your personal information at any time through your customer account on the Website. We may need to retain certain information in order to provide the services and products that you request from us and for recordkeeping purposes, and there can also be residual information that will remain within our databases and other records which will not be removed. We are not responsible for changing or removing information from the databases of unaffiliated third parties with which we have already shared your personal information where you had consented to us doing so. If you opted to receive newsletters, commercial emails or other communications from third parties at the time you registered on the Website but you subsequently change your mind, you can opt-out of receiving such communications by clicking on an unsubscribe link in an email.

6. Links: Our Website contains links to other websites over which we have no control. Any links from or to other websites are provided merely for the convenience of the users of the Website and the inclusion of these links does not imply an endorsement, representation or warranty by Grover with respect to any such linked websites, the operators of such websites, or the content, products or services contained or accessible through such websites. We are not responsible for privacy policies or practices of other websites to which you choose to link from this Website. We encourage you to review the terms of use and privacy policies of those other websites so you can understand how they collect, use and share your information. You cannot create a link to this Website from another website or document without our prior written consent.

7. Intellectual Property Rights: The intellectual property rights on the Website and in the material published on it are owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. This material is protected by copyright laws and treaties around the world. All such rights are reserved. Any redistribution or reproduction of part or all of the contents of the Website in any form is prohibited other than as set out below. Bots, crawlers, spiders, data miners, scraping and any other automatic access tools are expressly prohibited. You can print or download to a local hard disk extracts for your personal and non-commercial use only. You can copy the content to individual third parties for their personal use, but only if our status (and that of any identified contributors and licensors) as the authors of content on our Website is acknowledged. You shall not, except with our express written permission, distribute or commercially exploit the content. Nor shall you transmit it or store it in any other website or other form of electronic retrieval system. You shall not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. If you print off, copy or download any part of our website in breach of these Terms of Use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. Grover and its affiliates or licensors retain all rights in and to their trademarks, trade names, brand names and the like. These marks, names and all associated logos or images are registered or common law trademarks of the Company or its affiliates or licensors and are protected by U.S. and international laws and treaties. No license to the use of such marks, names and the like is granted to you under these Terms of Use. Your misuse of the trademarks displayed on the Website is strictly prohibited.

8. Viruses: We do not guarantee that our Website will be secure or free from bugs or viruses. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that can infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it. You are responsible for configuring your information technology, computer programs and platform in order to access our Website. You should use your own virus protection software.

9. Disclaimer of Warranties: THE WEBSITE IS PROVIDED “AS IS,” “WITH ALL FAULTS” AND “AS AVAILABLE.” GROVER MAKES NO WARRANTIES THAT ACCESS TO OR USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE. GROVER DISCLAIMS ANY AND ALL WARRANTIES, STATUTORY, EXPRESS, OR IMPLIED, REGARDING THE WEBSITE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. NO WARRANTIES REGARDING THE WEBSITE SHALL ARISE THROUGH COURSE OF DEALING OR USAGE OF TRADE.

10. Limitation of our Liability: IN NO EVENT WILL GROVER, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES FOR USE OF THIS SITE OR ANY OTHER HYPERLINKED WEBSITES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT, BUSINESS INTERRUPTIONS, LOSS OF DATA OR DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, WHETHER THE DAMAGES ARISE FROM BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE, TORT (INCLUDING WITHOUT LIMITATION STRICT LIABILITY TORTS) AND ANY OTHER CAUSE OF ACTION EVEN IF GROVER IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. THE EXCLUSION OF DAMAGES IN THIS SECTION IS INDEPENDENT OF YOUR EXCLUSIVE REMEDY IDENTIFIED BELOW AND SURVIVES IN THE EVENT SUCH REMEDY FAILS OF ITS ESSENTIAL PURPOSE OR IS OTHERWISE DEEMED UNENFORCEABLE.

11. Exclusive Remedy: IF YOU ARE DISSATISFIED WITH THE WEBSITE, IF YOU DO NOT AGREE WITH ANY PART OF THIS AGREEMENT, OR IF YOU HAVE ANY OTHER DISPUTE OR CLAIM WITH OR AGAINST GROVER WITH RESPECT TO THIS AGREEMENT OR THE WEBSITE THEN YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE.

12. Applicable Law: All matters relating to the Website and these Terms of Use and Privacy Policy and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule (whether of the State of New York or any other jurisdiction). Any action, suit or proceeding arising out of or relating to the Website or these Terms of Use and Privacy Policy shall be instituted only in, and you hereby consent to the exclusive jurisdiction of, the federal and state courts located in the County of New York within the State of New York.

13. How to Contact Us If you have any questions about these Terms of Use or Privacy Policy or your personal information, please contact us by email on enjoy@getgrover.com